1. Intake and Waiver

All clients are required to complete an intake form and sign a waiver before participating in any classes or sauna sessions.

2. Punctuality

• Clients must arrive on time for all classes.

• Please do not arrive more than ten minutes early, as entry to the studio will not be permitted before this time.

• We kindly request that you exit the class promptly to allow for the next class to begin on schedule.

3. Late Arrival

• Clients who arrive later than 10 minutes for a class may forfeit their participation in that session.

4. Cancellation Policy

• A minimum of 12 hours' notice is required for class cancellations.

• Cancellations made less than 12 hours before class start time will result in a $20 late cancellation fee.

• No extensions or rollovers will be granted on class packages.

• A 30-day cancellation notice is required for all memberships (Core, Essential, and Elite).

5. Mandatory Introductory Class

• All clients must attend a mandatory introductory class.

• The instructor will assess the client’s readiness for other classes to ensure safety.

• Advancement to higher-level classes is at the instructor’s discretion based on progress and ability.

6. No Children or Additional Guests

• We do not permit children or additional guests in the studio.

7. Pilates Socks

• Pilates socks must be worn during all classes for the safety and cleanliness of our studio.

8. Appropriate Attire

• Clothing worn during classes must not contain zippers or sharp objects/materials that could damage our equipment.

9. Footwear Policy

• Outside shoes are not allowed in the studio.

10. Sauna Usage Policy

• All clients using the sauna must wear a bathing suit or workout attire—no exceptions.

• No food or drinks of any kind are allowed in the sauna.

• All guests must sit on a towel provided by Mind & Movement Pilates while using the sauna. Personal towels are not permitted for sauna use.

11. Lost or Damaged Items

• Mind & Movement Pilates LTD. is not responsible for lost or damaged personal items.

12. No Food Policy

• Food is not allowed in the studio.

13. Refund Policy

• No refunds will be offered under any circumstances.

14. Guest Policy (Membership Perk)

• Members may bring one guest per month as part of their membership benefits. The guest must be a different individual each month, and each guest may only attend once using this perk.

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Thank you for taking the time to review and adhere to our policies at Mind & Movement Pilates LTD. These guidelines are in place to ensure a safe, respectful, and enjoyable experience for all clients.